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Resolved

Increasing image upscaling fleet capacity due to high demand

Oct 12, 2026 at 5:14am UTC  –  Oct 12, 2026 at 7:14am UTC
Affected services
GraphQL API

Resolved
Oct 12, 2026 at 7:14am UTC

Maintenance ended

Created
Oct 12, 2026 at 5:14am UTC

We are currently seeing unusually high demand for image upscaling. Because this spike was unexpected, images submitted for upscaling currently wait up to 1 hour before processing begins.

All other Viesus Cloud services, including color enhancement and PDF processing, are operating normally. Queued jobs will be completed in the order they were received, and no submitted images will be lost.

We are working on adding capacity to bring wait times back to normal. We will post another update within 2 hours, or sooner if we have more information.

If you have questions or need help, please contact our support team.